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Customer
My booking
Pick-up and returnBring your driving licence, ID document and the voucher — on your phone is fine.
- Arrive 15 min before the scheduled time; 60 minutes after it the booking can be marked as a no-show.
- Out-of-hours returns are arranged with the front desk before the day.
- Fuel: return at the same level you picked up with.
Change or cancelChanges and cancellations up to 48 hours before pick-up.
- Changing dates depends on availability in the same category.
- You can cancel up to 48h before pick-up, according to the booking policy.
- Refunds go back to the same payment method within 5 to 10 business days.
Deposit and damagesThe deposit is a card hold, released within 10 days after the return.
- The amount depends on the category and is in the contract before you sign.
- New damage is photographed at return and compared with the check-out record.
- Partial retentions are explained in writing, with photos and the amount.
Documents and invoices
Why do I need to send documentsYour driving licence and ID document validate who drives.
- Send both sides of each document, readable and within validity.
- Validation takes up to 24 business hours; the booking stays pending until approved.
- Approval remains valid while your documents are within validity.
Invoice with tax IDYour tax ID must be on file before payment — it cannot be changed after issuing.
- Add your tax ID to your account or at checkout, before completing the booking.
- The invoice is available as a PDF in the portal at the moment of payment.
- An issued invoice can only be corrected by credit note.